Refund policy

At AvidTester we want you to be happy with your purchase.

If there is a problem with your order, please contact us as soon as possible and we'll do our best to put things right.

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

Returned items should be:

Unless the item is faulty or not as described, return postage is the responsibility of the customer.

If your order arrives damaged, faulty or is not as described, please contact us within 30 days of delivery.

Where appropriate we will offer:

This does not affect your statutory rights under UK consumer law.

Many of our products are preloved.

Any signs of wear or imperfections will be clearly described and shown in the product photographs before purchase.

Graded cards are sold according to the grading company's assigned grade.

Please review all photographs carefully before purchasing.

Returns will not normally be accepted simply because you disagree with a professional grading opinion.

Mystery products, blind bags and similar sealed products can only be returned if they arrive faulty or damaged.

Opened mystery products cannot be returned because the contents have been revealed.

Once your returned item has been received and inspected, any approved refund will be processed to your original payment method.

Please allow several business days for your payment provider to process the refund.

If you have any questions, please contact us and we'll be happy to help.

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